If you have a site search engine, helpful information to review includes:
- Number of words entered in the search query
- Average number of words entered in the search query
- Average number of characters entered in the search query
- Search terms that yield results but no clicks
- Search terms that yield no results
One item I like to measure is search box length. Sometimes, search boxes aren't long enough. When visitors enter several keywords in the box, they can't see all the words they typed. On the flip side, some search boxes are too long. I try to determine, through focus groups and usability tests, the optimum length of the search box based on the average number of keywords and characters entered in search queries.
Compare site searches that yield no results with Web search engine data. If the Web search engines indicate a keyword phrase is popular, and the site search engine shows visitors have a genuine interest in a keyword phrase, you can create new information around a topic. |